Ordering & Return Policy
Any returns must be in original condition and with in 45 days of shop purchase for a store credit only.
Yarn purchased in skeins will require winding into balls before use, we will be happy to wind them for you but they cannot be returned once they are wound.
Customer pays shipping for goods returned. Items are shipped via Canada Post with a tracking number, insurance and signature is required.
We cannot be held liable for delays in Canada Post Shipping. Any estimated shipping delivery dates or tracking is provided by Canada Post and not by Soper Creek Yarn. Any duties and taxes may be extra for international shipments.
Be sure to purchase enough as dye lots change with every order.
Orders can be picked up at the shop during business hours.
We collect your information for analytics when you visit the website. This information does not have any identifiable information attached to it and is not shared with any third party.
If you contact us via our contact form, it is sent securely to our email and we may use your information to contact you back.
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
When purchasing a product your information will be used to deliever the product and send one-time order communication with you. Your payment is handled by Stripe (https://stripe.com/en-ca) and no credit card information is stored on your servers. Order information including your full name, billing and shipping address along with items ordered is stored on our server for invoices, and past receipts. Your shipping address will be shared with Canada Post, and your billing information will be shared with Stripe. Please contact these respective companies if you have any questions regarding their privacy policies.
If you wish to have personal data removed from this website please contact us and allow 15 days for full data removal.
HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
LINKS TO OTHER WEBSITES
CONTACT US & WITHDRAWING CONSENT